Get Started with Therapy, Counseling, or Social Services
Starting your journey toward support is simple. We’ll guide you through every step—whether in-person or through telehealth across West Virginia.
How Our Process Works
We use AdvancedMD for secure online intake. This ensures your personal information is protected and helps us match you with the right provider efficiently.
To get started online:
1. Click the “Start Online Intake” button below
2. Register a new account in the AdvancedMD portal
3. Fill in your personal information, including basic health history and insurance details
4. Submit your intake form to schedule your first session
Once your intake is complete, a member of our team will contact you to confirm your appointment and answer any questions.
Telehealth Therapy Across West Virginia
We offer secure telehealth sessions, so you can access therapy and counseling from anywhere in the state. This includes individual, teen, and couples therapy.
No matter where you are in West Virginia, you can receive the same compassionate care as our in-office clients.
Insurance Information
We accept a wide range of insurance plans, including:
Wellpoint, Humana, Military / Tricare East, BC/BS, Medicaid, Medicare, UMR, UHC, Aetna, Aetna Better Health
Important: Being in-network with these providers does not guarantee that services are free. Co-pays, deductibles, or other charges may still apply. Our team can help you understand your coverage during the intake process.
What to Expect After Intake
Once you complete your AdvancedMD registration:
You’ll be matched with the appropriate therapist based on your needs
You’ll receive confirmation of your first appointment
Our team will follow up to answer any questions or provide additional guidance
This ensures a smooth, efficient, and professional start to your therapy journey.
Taking the first step can feel intimidating—but you don’t have to do it alone.
By completing your intake or reaching out, you’re investing in your well-being, your growth, and your relationships
Other Ways to Get Help
If you prefer personal support, you can:
Call our office to speak with staff who can guide you through the process
Email our team for general questions or support:
info@redemptionserviceswv.com – General inquiries
billing@redemptionserviceswv.com – Insurance & billing questions